Privacy Policy
Last Updated: 5th June 2026
This Privacy Policy explains how Coucou collects, uses, and protects your personal information when you visit or make a purchase from our website.
Information We Collect
We may collect:
- Name
- Email address
- Billing address
- Shipping address
- Telephone number
- Payment information
- IP address
- Browser and device information
- Purchase history
How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Provide customer support
- Send order updates
- Improve our website and services
- Prevent fraud
- Comply with legal obligations
Legal Basis for Processing (GDPR)
For customers located in the European Economic Area (EEA), we process personal data under one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent
Third-Party Services
We may share information with trusted service providers including:
- Shopify
- Payment processors
- Shipping providers
- Analytics providers
- Marketing platforms
These providers only receive information necessary to perform their services.
Cookies
Our website uses cookies and similar technologies to improve functionality and analyze website performance.
You may manage cookie preferences through your browser settings.
Data Retention
We retain personal information only as long as necessary to fulfill our contractual and legal obligations.
Your GDPR Rights
If you are located in the EEA, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
To exercise these rights, contact us at:
[EMAIL]
Contact
Coucou
Email: [EMAIL]