Last Updated: 5th June 2026

At Coucou, we want you to be satisfied with your purchase.

European Union Right of Withdrawal

If you are located within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise this right, please contact us at:

[EMAIL]

Return Conditions

To be eligible for a return:

• The item must be unused.
  
• The item must be in its original condition.
  
• The item must be returned in its original packaging.
  
• Proof of purchase must be provided.
  

Return Shipping Costs

Unless the product is defective, damaged, or incorrect, customers are responsible for return shipping costs.

Customers should be aware that return shipping costs to our fulfillment facility may exceed the value of the purchased item.

We recommend contacting our support team before initiating any return.

Non-Returnable Items

The following items cannot be returned:

• Personalized products
  
• Custom-made items
  
• Gift cards
  
• Perishable goods
  
• Intimate or hygiene-related products once opened
  
• Final sale items
  

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
  
• A description of the issue
  
• Clear photographs of the product and packaging
  

If approved, we will offer:

• A replacement
  
• A partial refund
  
• A full refund
  

at our discretion and depending on the circumstances.

Refund Processing

Once approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account.

Refused Deliveries

If a customer refuses delivery or fails to collect a package, shipping costs and any carrier fees may be deducted from the refund amount.

Contact

Email: [EMAIL]