Política de envío
Last Updated: 5th June 2026
Thank you for shopping at Coucou.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be extended.
Shipping Times
As our products are shipped directly from our international suppliers, delivery times may vary.
Estimated delivery times:
- Spain: 7–15 business days
- European Union: 7–20 business days
- United Kingdom: 7–20 business days
- United States & Canada: 8–20 business days
- Australia & New Zealand: 8–25 business days
- Rest of the World: 10–30 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are displayed at checkout before payment.
Free shipping promotions may be offered from time to time.
Customs & Import Duties
For orders shipped within the European Union, customers generally will not incur additional customs fees.
For orders shipped outside the EU, customs duties, taxes, or import fees may apply and are the responsibility of the customer.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Tracking information may take several days to become active after shipment.
Delivery Delays
We are not responsible for delays caused by:
- Customs clearance procedures
- Postal service disruptions
- Weather conditions
- Transportation issues
- Events beyond our reasonable control
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided, we may not be able to offer a replacement or refund.
Contact
For shipping inquiries, contact:
Email: hello@coucou-babyshop.com